These Terms of Service (the “Terms”) govern your access to and use of the Auto Form CRM plugin, the Auto Form Builder plugin, the AIDA AI service, and the autoformcrm.com website and account area (together, the “Services”). Please read them carefully. By creating an account, purchasing a license, buying AIDA credits, or otherwise using the Services, you agree to these Terms.

1. Agreement & Who We Are

The Services are operated by V.O.F. Amora Digital, a partnership registered in the Netherlands (KVK no. 99536811) (“we”, “us”, “our”). You can reach us at [email protected].

These Terms form a binding agreement between you and us. If you use the Services on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf.

2. Accounts

You must provide accurate, current information when you register and keep it up to date.
You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
A verified email address is required to activate certain features (including AIDA credits and connecting a site). You must be able to receive email at the address you register.
Accounts are for a single person or organisation. Please do not create multiple accounts to obtain additional free trial credits or to circumvent limits.
We may suspend or restrict an account that we reasonably believe is being used for abuse, fraud, or in breach of these Terms.

3. Licenses & Subscriptions

Auto Form CRM is offered under paid annual license plans (currently Personal, Business, and Agency tiers). Auto Form Builder is offered free of charge. A paid license:

is non-exclusive and non-transferable;
may be activated on up to the number of domains/sites included in your chosen plan;
is valid for the duration of the subscription term and entitles you to plugin updates and support at the level of your plan.

Trial. Paid plans may include a 14-day trial. Unless you cancel before the trial ends, your plan converts to a paid subscription and the applicable fee is charged.

Renewal & cancellation. Subscriptions renew automatically at the end of each annual term unless cancelled beforehand. You can cancel at any time from your account's billing area; cancellation takes effect at the end of the current paid period. On expiry or cancellation you stop receiving updates and priority support, but the last installed version of the plugin continues to run and your data remains on your own server.

4. AIDA Credits

AIDA is our optional AI service that powers AI features inside the plugins. It works on a credit model:

New accounts receive a one-time allotment of free trial credits. Additional credits are purchased as prepaid, one-time credit packs (no subscription).
Credits are consumed per use and metered according to the amount of AI processing a request requires (which varies by feature, selected AI tier, and length of the request and response).
Credits are tied to your account and are not transferable or redeemable for cash.
Credits already consumed are non-refundable. For unused credits, we may issue a refund at our discretion; please contact [email protected]. Nothing in this section limits any mandatory consumer rights you may have (see Section 12).
Credit-pack prices and per-feature credit costs may change over time. Changes apply to future purchases and usage, not to credits you have already bought.
Fair use / abuse limits (such as rate limits) may apply to protect the service and other users.
AI output may be inaccurate, incomplete, or unsuitable. AIDA produces machine-generated suggestions. You are responsible for reviewing and verifying any AI output before relying on or publishing it.

5. Payments

Payments are processed by Stripe. We do not receive or store your full card details; we retain order and transaction records only.
Prices are stated at checkout. You are responsible for any applicable taxes; where we are required to collect VAT or similar taxes, they will be shown at checkout.
If a payment fails (for example on renewal), we may retry the charge and may suspend paid features until payment succeeds.

6. Acceptable Use

You agree not to:

use the Services for unlawful, infringing, or harmful content or purposes;
abuse the AI service — including attempts to generate prohibited content, to extract the underlying prompts or models, or to overload the service;
attempt to breach, probe, or circumvent the security or access controls of the Services;
resell, sublicense, or provide the Services (including AIDA credits) to third parties as your own service without our written permission.

7. Intellectual Property

We (and our licensors) own the Services, including the plugins' software, the AIDA service, our trademarks, and our website content. These Terms grant you a limited right to use the Services; they do not transfer any of our intellectual property to you.

Your content stays yours. You retain all rights to the data and content you create, upload, or submit (including form descriptions, documents, form submissions, and chat messages). You grant us a limited licence to process that content solely to operate and provide the Services to you — for example, to deliver an AI feature you have requested. See our Privacy Policy for how content is handled.

8. Third-Party Services

The Services rely on trusted third parties, including Anthropic (which performs the AI processing that powers AIDA) and Stripe (which processes payments). Your use of features that depend on these providers is also subject to their terms. We are not responsible for third-party services outside our control.

9. Availability & Changes

We work to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation and provide no uptime guarantee. We may add, change, or remove features over time. For material changes that adversely affect you, we will provide reasonable notice where practicable (for example by email or website notice).

10. Disclaimers & Limitation of Liability

To the maximum extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied. As noted in Section 4, AI output may be inaccurate and must be reviewed by you before you rely on it.

To the maximum extent permitted by law, our total aggregate liability for any claims arising out of or relating to the Services is limited to the amount you paid us for the Services in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits, lost revenue, or data loss. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11. Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Services or other users. On termination, your right to use the Services ends; provisions that by their nature should survive (such as payment obligations, intellectual property, disclaimers, and limitation of liability) will continue to apply.

12. Governing Law

These Terms are governed by the laws of the Netherlands, and disputes are subject to the competent courts of the Netherlands. If you are a consumer, this does not deprive you of the protection of the mandatory consumer-law provisions of your country of residence in the EU, and your statutory consumer rights remain unaffected.

13. Changes to These Terms & Contact

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you by email or a website notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

See also our Privacy Policy, which explains how we handle personal data.

Questions about these terms? Contact [email protected].

V.O.F. Amora Digital · KVK: 99536811 · The Netherlands